Shipping Policy
1. Order Processing
- We conduct thorough quality checks before dispatch.
- Orders are usually processed within 1–3 business days (excluding Sundays and public holidays).
2. Shipping Timelines
- Estimated delivery time: 3–7 business days, depending on your location.
- Delivery timelines are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
- We offer Cash on Delivery (COD) and Prepaid payment options.
- All prepaid orders are eligible for free shipping.
- Shipping charges for COD orders (if any) will be clearly mentioned at checkout.
4. Delivery Partners
- We work with reliable third‑party courier services to deliver your orders.
- Once shipped, tracking details will be shared via email or WhatsApp.
5. Address Accuracy
- Please ensure that your shipping address, phone number, and pin code are accurate.
- Jewel Katha is not responsible for delays or non‑delivery due to incorrect or incomplete address details.
6. Damaged or Lost Shipments
- While we take all precautions, damage may occur during transit by third‑party courier partners.
- In case your product arrives damaged, please inform us within **48 hours** of delivery with clear photos and an unboxing video.
- Upon verification, we will arrange a replacement.
- The replacement may be the same product or a similar product of the same price, depending on availability.
- No additional charges will be applicable for verified damaged replacements.
7. Undelivered or Returned Orders
- If an order is returned to us due to incorrect address, refusal to accept delivery, or non‑availability of the customer, reshipping charges may apply.
8. Contact Us
For any shipping or delivery queries:
Jewel Katha
Email: meghavasani@jewelkatha.com
Phone: 9920934380